Welcome, you have followed a link directing you here in order to receive more information regarding changes to how Blaze will be able to take payments from you in the future.

From the 1st of May 2020, we will be making it obligatory to have your payments made via direct debit. This automatic payment method is better for both you the customer, and us the merchant, supplying you with our services.

This new method of handling payments will enable us to save time on our accounting and activation systems and will avoid any errors or mistakes that have happened to us in the past ( For example, A customer may accidentally pay also by transfer when it was already paid for by Direct Debit, this happens surprisingly often, or perhaps, two transfers from two different family members), all these things require time to sort out and could be avoided when we implement these changes.

This also brings these key advantages to you as a user of this payment method:

  1. Advance notice. You must be told by us about any changes to the amount, date or frequency of a payment in advance. You can agree any notice period with a merchant (check their terms and conditions) but if no other time period is agreed it will be 10 working days. If you are not given the correct notice of a payment then you will be entitled to claim a refund.
  2. Immediate refunds. You can get a full and immediate refund from your bank (also known as an “indemnity claim”) for any payment taken in error. This you can do for up to 90 days, if you have a disagreement with us, the supplier.
  3. Instant cancellations. You can cancel a Direct Debit payment at any time before the payment is due to be made. If a payment is taken after you have cancelled it you will be entitled to an immediate refund.

We hope you understand our reasons for this change and apologise for any inconvenience this may cause.

You will need to sign up on the following link, please have your Name, Address, and IBAN bank account number ready.

www.blaze.es/payments